Packaging, Shipping, Duties, Returns, Exchanges, Missing Packages, and Shipping Theft
Please see our policies below. We strive to make our customers as happy as possible! Most of what you might have questions on is addressed below but if you need additional assistance, please reach out to us at customercare@doshi.shop, our website messenger, or 415-723-6744. If we don't pick up right away, please leave a message! We're a small team and might miss your call or message but we will get back to you asap and we love talking to you!
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Packaging
We try to reuse clean packing material and boxes as much as possible. If your box looks slightly beat up or if your packaging material looks reused, we've used that much less new material! Our request to you: Please reuse or recycle as much of the packing material as you can. We do get the occasional note that we use too much packing material. We will always look for methods to reduce packaging but also have to protect your items and feel that it's important to package them well to convey the quality that you receive. Some of our newest packaging looks like plastic but is actually made from cornstarch! So cool! =D
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Exchanges (We prefer exchanges over returns!)
Shipping has become 20-50% more expensive, especially with oil prices where they are in 2026!
For US based exchanges, especially those due to size, we provide free exchanges. For exchanges of other items, we will absorb most to all of the shipping costs.
For exchanges we will e-mail a return label for the original product. Please purchase the new item as a separate order. At times, we may reach out to you to confirm an order e.g. the size of a belt, esp. when two different sizes are ordered. If you ask us to ship without confirming or do not respond to our efforts to contact you, we will not provide a free exchange label. We are happy for you to call or email us to confirm your size! Please reach us at 415-723-6744 during normal business hours, use our website messenger, or email us at customercare@doshi.shop. Please note: We provide one free return label. If you choose the wrong size a second time, we will provide a return label but will deduct it from your refund so please contact us if you need help choosing the right size!
International customers may also exchange new and unused products within 30 days but are required to bear the cost of return shipping. International customers should also note the cost of duties that may arise and should take extra care when ordering. We are happy to help get the order right from the beginning!
For exchanges of new and unused products that involve completely different products, you may be required to return the original product and pay for return shipping.
.Returns
1) Customers can return new and unused products within 30 days. Items should be returned in boxes or shipping envelopes with the packaging material. Returns without the original box / bag will be charged a minimum of $5, which will be deducted from your refund as we then cannot easily ship this product out to another customer. Items that come back damaged will not receive a refund.
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We can provide domestic (U.S. return labels) on request and that amount will be deducted from your refund. In almost all cases, our return labels will be significantly less expensive than what you will pay at the post office or UPS so feel free to request return labels from us. We charge $5 for returns that are 1/2 lb. or less and $10 for returns that are 1/2 lb. to 1lb. For returns over 1lb., we will charge the cost of the label + $5 and round up to the nearest dollar.
Customers are required to bear the cost of return shipping unless an exchange is being purchased. Shipping has become a lot more expensive in 2026, up 20-50% in some cases and so we do not refund original shipping and deduct the cost of return labels.
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Once we receive a return, we will return your original payment less shipping charges within 7 days (usually faster). At times we batch returns and process them all at once so please allow at least a few days to process the return once we receive the product back.
1) Please send returns to:
Doshi FCSA
5715 Riverside Drive
Chino CA 91710
2) Please attach a slip of paper or the invoice and write return.
3) We recommend that you use a form of shipping that provides a tracking number.
4) Final Sale items cannot be returned. Final Sale items are in full working condition but are being closed out at heavily discounted prices.
5) International Orders and Returns:
For international orders, we may at times, ship items without the box to stay under certain weight limits. Items will still be properly packaged and protected. It is imperative that you periodically check your tracking number and if your package has not arrived within 2-3 weeks, that you contact your local post office. Unclaimed packages get returned back to us without warning.
We accept international returns but the customer will pay return postage. If you do not pay your duties or pick up your package, and the product is automatically returned to us, we will process a refund less shipping and less a fee equal to 20% of your order value or $20, whichever is greater. Please expect to pay the duties that your country charges.
6) Item that were won as part of a promotion or giveaway cannot be returned or exchanged.
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Shipping
We process and ship almost every order the same day if we receive it early and next day if it is received later in the day. However, customers should allow one day for an order to be processed. On rare occasions, processing can take up to two days. If you have a rush, don't hesitate to reach out by email, the messenger on our site, or phone. Also note that if you order overnight shipping on Saturday, you will probably not get your package until Monday or Tuesday as packages don't get picked up on Sunday.
We are a small company and have chosen not to build shipping costs into our prices. While we subsidize shipping, we pass some of the cost along.
Please note that the US Postal Service does not guarantee that Priority Mail will be delivered in the time that they have stated. Priority Mail Express is the only service that guarantees delivery time within the U.S. and to select international destinations, however customers should add one day to process orders to the delivery estimate. Also guaranteed are UPS Next Day Air®, Next Day Air Saver® (extended to end-of-day 11:59 p.m.), Next Day Air® Early, and 2nd Day Air A.M. These are subject to change.
Please note that the delivery time may vary depending upon the service selected and that the shipping times stated are estimates. We do our best but cannot be responsible for postal service delays or delays caused by government agencies (customs) for international orders. Delays can also occur during events like pandemics.
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Lost and Stolen packages: While well over 99% of our packages make it to their destination with no issue, there may be the rare instance where your package is lost or stolen. If your package does not get delivered within 5 days for US deliveries or 15-20 days for international deliveries (with standard shipping), please contact us! The earlier that we know about a shipping problem, the greater the chance that we can have your package retrieved.
Lost Packages: If the shipper loses your package, we will send out a new item!
Stolen Packages: If your package is stolen after we deliver the package to your doorstep, it is your responsibility. We are able to get GPS data and pictures to determine if a package was properly delivered. If you believe that package theft is a possibility in your area, please have your package sent to an office or other secure location. You can also choose signature delivery to make sure the package is handed off to you.
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*International Orders: You MUST provide your TELEPHONE NUMBER in your mailing/shipping address. We have moved to an automated shipping system which requires telephone numbers for shipment. Also PLEASE TRACK your order. You are responsible for retrieving your package when it arrives at your local post office. We have received a few returns from the UK where Parcel Force may not have notified the customer. It is imperative that you as the customer check your tracking information often and pay attention to any notices that you may receive. Items that are unclaimed automatically get returned to us. INTERNATIONAL SHIPPING IS EXPENSIVE AND YOU DO NOT WANT TO PAY TO SHIP YOUR ITEM AGAIN. If around the day your item should be delivered, you don't receive it, please contact your local post office. Often they will be holding the item there. If the item is unclaimed for anywhere between a few days and a few weeks, they will return it to us and we can't refund that shipping.
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*Damaged Goods: Please let us know asap about goods that arrive damaged. It's important for us to contact the shipper to seek repayment in case of damage. We will replace damaged items, however if you simply return the items and do not allow us to replace the item, we will deduct return shipping charges.
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For customers in the EU, we do not have an IOSS number. You will need to pay for any taxes and duties owed to your specific country.
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Items Returned to Us Due To Incomplete Address: If you do not enter the correct address and the package is returned to us, we will have to charge the full (unsubsidized rate to ship the package again).
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Items Returned to Us Due To Package Being Refused: If you refuse a package and the package is returned to us, we will charge the greater of $20 or a 25% restocking fee.
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Items Returned to Us Due To Package Having Insufficient Address or Incorrect Address: We understand that mistakes are made and if you write an address that's incorrect and the package is returned to us, we will try to contact you. However, if you don't respond, we will charge the greater of $20 or a 25% restocking fee.
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Duties (only for international customers): Please note that international customers will be required to pay duties as charged by their country. We do not add the cost of duties to your order and we do not collect them upfront. If you do not pay your duties and the product is returned to us, we will process a refund less a fee equal to 20% of your order value or $20, whichever is greater.
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Holiday Returns!
We understand that Type A, early shoppers might be shopping for the Christmas/Holiday season early! For purchases made after November 15, please have any returns or exchanges postmarked by January 7th (or the next business day if January 7th falls on a weekend).
Any purchase made after December 7th will carry the standard 30 day return period.
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Missing Packages and Shipping Theft
If your shipping status shows that your package has been delivered and it is not in your mailbox or on your doorstep, please look on the sides of your house or behind bushes. Delivery people will often hide your item from plain sight to avoid having it stolen. Please also check with neighbors or your front desk/doorman should you live in an apartment building. Once in a while, the delivery person will get the wrong address. If you still cannot find your package, please contact us and we will contact the delivery service.
While it is rare, it is unfortunate that packages are occasionally taken from customers doorsteps. Once the package has been delivered to your address and we can confirm it with the delivery service, we are not responsible for items that are then stolen. Should an item be stolen, please contact us and we will try to provide some assistance.
If you fear that your delivery cannot be safely left at your doorstep, please send the item to your work address or choose a method of shipping which requires signature. Please also make notations within your order so that we are aware.
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Super Sale Items
For all super sale items, there will no exchanges and no returns. Super sale items include any items discounted 50% or greater.
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Price Matching
We match prices for up to ten days from the date of your purchase. Due to the nature of retail and continuously changing promotions, we cannot price match after this period has ended.
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Privacy Policy
We do not disclose any of your information to any other parties ever.